Contact Us

Last Updated: December 27, 2024

Office Address

1676 Cook Hill Road KOBUK, Alaska(AK), 99751

Customer Service Hours

  • Monday to Friday: 9:00 AM – 5:00 PM (EST)
  • Saturday & Sunday: Closed
  • Holiday hours may vary

Contact Information

Primary Contact

Response Times

  • Urgent inquiries: Within 4 hours during business hours
  • General inquiries: Within 24 hours
  • Complex issues: Within 48 hours with status updates

Customer Support Services

Order & Shipping Support

  • Order status and tracking
  • Shipping information
  • Delivery updates
  • Address changes

Returns & Refunds

  • Return authorization
  • Refund status
  • Product issues
  • Warranty claims

Technical Support

  • Website issues
  • Account assistance
  • Payment problems
  • Online shopping help

Business Inquiries

  • Wholesale orders
  • Business partnerships
  • Bulk purchases
  • Custom orders

Social Media

  • Website: drsquatchs.shop

Additional Information

Communication Guidelines

  • Include your order number in all correspondence
  • All times are in Eastern Standard Time (EST)
  • We communicate primarily in English
  • Emails are answered in the order received

Important Notes

  • For fastest response, include detailed information about your inquiry
  • Screenshots or photos may help resolve issues more quickly
  • Check our FAQ section for immediate answers to common questions
  • Holiday response times may vary

Updates to Contact Information

This contact information may be updated periodically. Please check back for the most current information.

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